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GBA Health Network Systems
has a dedicated staff of technicians in its Hardware Services Department
to handle a variety of equipment and networking issues on customer’s
systems.
Qualified technicians, many certified as network engineers, travel
to customers’ offices to troubleshoot hardware issues or to
update or replace equipment.
GBA offers two types of
service contracts:
Hardware
Service Contract
GBA offers Hardware Equipment
Service Agreements to customers who qualify. The agreement covers
system equipment, operating system, and/or backup mechanism.
A GBA Equipment Service Agreement benefits a practice by:
Providing by telephone
or on-site, a professional, trained staff of equipment service technicians
who are conversant in all aspects of your operating system and are
up-to-date with new technologies.
- Entitling your practice to an annual on-site equipment
evaluation
- Troubleshooting for your long-term protection
- Providing replacement equipment for defective equipment
- Ensuring that your system is configured for optimal operation
- Affording prompt, priority service over non-contracted
customers
For customers who decline
a service agreement and are in the GBA serviceable area, service
and support can be provided at an hourly rate. The minimum charge
for this service is $450 plus parts.
Network Services
Contract
Read our Network
Services Whitepaper by clicking
here.
GBA’s Network Services
Contract is a prepaid service agreement that allows practices to
choose the level of service to meet the individual needs of their
office and staff. Customers can purchase pre-paid hours at a discounted
bulk rate, which can be used for systems support via telephone or
onsite service with a trained systems technician.
A Network Services Contract helps maintain a computer’s security
with proactive systems checks conducted monthly, quarterly, or annually
based on the size and complexity of your network. Unused hours will
never expire with our rollover plan.
Provided/Covered Services
include:
- Spyware scan
- Anti-virus check
- Operating systems updates and service pack check
- Software updates
- Test backup/restore — mock disaster recovery
- Check security logs for hacker attempts
- Defragment hard drives as needed
- Check temporary internet files and cookies
- Device cleaning
- Bandwidth testing
- Review event viewer logs
- Test UPS battery backup in a controlled environment
Additional Services include:
- Move equipment
- Setup wireless devices
- Site evaluations
- Internet setup services
- Security checks
- New computer installs
- System tune-ups
- PC setup and configuration
To learn more about a
GBA's service agreements for system protection, call the GBA Sales
Department at (800) 421-9497.
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