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Software
Support
The Technical Support
Department at GBA Health Network Systems is comprised of fully-trained
professionals many with years of experience working with the software
that they support.
When contracted customers
call GBA for support, they talk with live representatives –
not machines with recordings. Often the first representative who
answers the call, is able to resolve the customer’s issue.
If not, the representative takes the information, assigns a reference
number to the call, and logs it into GBA’s Customer Monitoring
System. GBA Support and Systems Technicians access the Customer
Monitoring System, retrieve the call, and contact the customers
in order of their issue’s receipt and severity.
Support hours are
Monday through Friday from 8 a.m. to 4:30 p.m. EST.
Managing the business
of today’s fast paced medical practice is complex. GBA is
committed to modernizing the business of healthcare by leveraging
the power of emerging technologies. GBA's practice management solution
is browser-based. MEDfx is reliable and dependable while being innovative,
cost-effective, and fully scalable. MEDfx can be deployed at a practice
site (On Premise) or in an ASP Environment (On Demand). Its ground
breaking design means easy integration to any clinical solution
- ranging from Electronic Health Records (EHR) to a community Health
Information Exchange (HIE). Since its launch in 2004, MEDfx has
grown its market penetration to serve 35 medical specialties in
19 states across the nation.
Hardware
Support
GBA Health Network Systems
has a dedicated staff of technicians in its Hardware Services Department
to handle a variety of equipment and networking issues on customer’s
systems.
Qualified technicians, many certified as network engineers, travel
to customers’ offices to troubleshoot hardware issues or to
update or replace equipment.
GBA offers two types of
service contracts:
Hardware
Service Contract
GBA offers Hardware Equipment
Service Agreements to customers who qualify. The agreement covers
system equipment, operating system, and/or backup mechanism.
A GBA Equipment Service
Agreement benefits a practice by:
- Providing by telephone or on-site, a professional, trained
staff of equipment
service technicians who are conversant in all aspects of
your operating system and are up-to-date
with new technologies.
- Entitling your practice to an annual on-site equipment
evaluation
- Troubleshooting for your long-term protection
- Providing replacement equipment for defective equipment
- Ensuring that your system is configured for optimal operation
- Affording prompt, priority service over non-contracted
customers
For customers, who decline
a service agreement and are in the GBA serviceable area, service
and support can be provided at an hourly rate. The minimum charge
for this service is $450 plus parts.
Network
Services Contract
GBA's Network Services
Contract is a prepaid service agreement that allows practices to
choose the level of service to meet the individual needs of their
office and staff. Customers can purchase pre-paid hours at a discounted
bulk rate, which can be used for systems support via telephone or
onsite service with a trained systems technician.
A Network Services Contract helps maintain a computer's security
with proactive systems checks conducted monthly, quarterly, or annually
based on the size and complexity of your network. Unused hours will
never expire with our rollover plan.
Provided/Covered Services
include:
- Spyware scan
- Anti-virus check
- Operating systems updates and service pack check
- Software updates
- Test backup/restore — mock disaster recovery
- Check security logs for hacker attempts
- Defragment hard drives as needed
- Check temporary internet files and cookies
- Device cleaning
- Bandwidth testing
- Review event viewer logs
- Test UPS battery backup in a controlled environment
Additional Services include:
- Move equipment
- Setup wireless devices
- Site evaluations
- Internet setup services
- Security checks
- New computer installs
- System tune-ups
- PC setup and configuration
To learn more about a GBA Hardware Service
Agreement for your system’s protection, call the GBA Sales
Department at (800) 421-9497.
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